Return Policy

Last Updated: September 24, 2026

1. Return Eligibility

To be eligible for a return, please ensure the following conditions are met:

• The return request is submitted within 30 days of the delivery date.
• The product is unopened, unused, and in its original packaging.
• The product is returned with proof of purchase (order number or invoice).
• For promotional or free sample items, return eligibility may vary.

2. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Use the contact form below or email support@mellowzen.life with your order number and reason for return.
2. Receive Instructions: Our support team will provide you with return instructions and the return address.
3. Ship the Product: Package the product securely and ship it to the provided address. You are responsible for return shipping costs unless the product is defective or we made an error.
4. Track Your Return: We recommend using a trackable shipping method for your return.

3. Refund Process

Once we receive and inspect your returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

• Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer. Please provide your bank details when requesting a return.
• Partial Refunds: If the product is not returned in its original condition, a partial refund may be issued at our discretion.

4. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used.
• Products returned after 30 days from delivery.
• Free promotional samples or gifts.
• Products damaged by the customer.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately (within 14 days of delivery) with:

• Your order number.
• A photo or video showing the issue.
• A brief description of the problem.

We will arrange for a replacement or full refund, including return shipping costs.

6. Exchange Policy

If you wish to exchange a product for a different size or variant, please contact our support team. Exchanges are subject to product availability and may require additional payment.

7. Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or we made an error.
• We recommend using a trackable shipping method, as we are not responsible for lost returns.
• Original shipping costs are non-refundable.

8. Refund Timeline

• Once we receive your return, please allow 5-7 business days for inspection and processing.
• Refunds will be processed within 10 business days after approval.
• Bank transfers may take an additional 2-5 business days to appear in your account.

9. European Consumer Rights

Under European consumer protection laws, you have the right to cancel your order within 14 days of receiving the product without giving any reason. This cancellation period is extended to 30 days under our policy.

10. Contact Information

If you have any questions about our Return Policy or need assistance with a return, please use the contact form below or reach out to us at:

Email: support@mellowzen.life