Terms and Conditions

Last Updated: September 24, 2026

1. Acceptance of Terms

By accessing or using the Mellow Zen website (the "Website") and purchasing products, you agree to be bound by these Terms and Conditions (the "Terms"). If you do not agree to these Terms, please do not use the Website or purchase our products.

2. Product Information

Mellow Zen is a dietary supplement designed to support hearing health and reduce tinnitus symptoms. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.

2.1. Usage Guidelines

• The recommended dosage is 2 capsules daily (1 in the morning and 1 in the evening).
• Do not exceed the recommended dosage.
• Consult a healthcare professional before use, especially if you are pregnant, nursing, or have a medical condition.
• Keep out of reach of children.
• Store in a cool, dry place away from direct sunlight.

3. Orders and Payment

3.1. Order Process

• Orders can be placed through our Website.
• You will receive an order confirmation via email or phone.
• We reserve the right to refuse or cancel any order at our discretion.

3.2. Pricing and Payment

• All prices are listed in the local currency (PLN, EUR, CZK, etc.) and include applicable taxes.
• Payment is processed via cash on delivery (COD) or other available methods.
• We reserve the right to change prices at any time without prior notice.
• Promotional offers are subject to availability and may be time-limited.

4. Shipping and Delivery

• We ship to Poland, Slovakia, Czech Republic, Austria, Germany, and other European countries.
• Delivery times vary by location, typically 2-5 business days.
• Shipping costs are calculated at checkout (free shipping for promotional orders).
• We are not responsible for delays caused by customs clearance or carrier issues.

5. Returns and Refunds

Please refer to our Return Policy for detailed information about returns, exchanges, and refunds.

6. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Mellow Zen or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written permission.

7. User Conduct

By using the Website, you agree to:

• Provide accurate and truthful information when creating an account or placing an order.
• Not use the Website for any unlawful or prohibited purpose.
• Not interfere with the security or operation of the Website.
• Not upload or transmit any harmful code or viruses.

8. Disclaimer of Warranties

The Website and products are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the Website will be error-free, secure, or uninterrupted. Any reliance on the information provided is at your own risk.

9. Limitation of Liability

To the maximum extent permitted by law, Mellow Zen shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of the Website or products, including but not limited to loss of profits, data, or goodwill.

10. Indemnification

You agree to indemnify and hold Mellow Zen harmless from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of Poland. Any disputes arising under these Terms shall be resolved in the courts of Poland.

12. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms, please use the contact form below or reach out to us at:

Email: support@mellowzen.life